Frequently Asked Questions (FAQ)
Welcome to PinotVela! Here are some commonly asked questions about our store and curated fashion collections:
Orders & Shipping
How long does shipping take?
Shipping times vary based on the supplier and destination and you will
receive an estimated delivery time at checkout. Generally, shipping
times will vary between 5-30 business days. Please review our Shipping
Policy located at View Policy
Do you provide tracking information?
Please be aware that tracking availability may depend on the supplier. Once we receive confirmation that your order is shipped, if tracking information is made available to us by the supplier, we will send you the tracking information via email.
Where do you ship from?
Our suppliers ship from various locations worldwide, including, but not limited to China, the U.S., and Europe, depending on product availability.
What happens if my order is delayed or lost?
If your order is delayed beyond the estimated timeframe or lost in transit, please contact our support team and we’ll assist in tracking or issuing a refund.
Products & Sourcing
Where do your fashion products come from?
Our products are sourced from various trusted and verified suppliers. Each item is carefully selected for quality andaffordability.
Are your products authentic and high quality?
We work with verified suppliers to ensure fashion-forward, high-quality items at competitive prices.
Do you restock sold-out items?
Stock availability depends on our suppliers. If an item is out of stock, where available, we will try to restock based on demand.
Sizing & Fit
How do I choose the right size?
Each product has a size chart provided by the supplier. We recommend checking the measurements carefully and comparing them to your body measurements.
Are sizes consistent across all products?
Sizing varies by supplier, so always refer to the specific item’s size guide before purchasing.
Do you offer size exchanges?
We currently do not offer exchanges for size-related issues. Please double-check the measurements before ordering.
Payments & Refunds
What payment methods do you accept?
We accept debit and credit cards, PayPal, Apple Pay, Google Pay, and more** for secure transactions.
Do you offer refunds or exchanges?
We offer refunds in certain circumstances. Please see our Return Policy located. We currently do not accept exchanges.
How do I request a refund?
Any refund request can me made by contacting us and following the process we set out in our Return Policy located at View Return Policy.
Customer Support
How can I contact support?
You can reach our support team via email, live chat, or phone. Our team is available Monday–Friday, 9 AM–5 PM (MST).
Do you offer discounts for bulk orders?
If you’re interested in bulk purchasing, contact our support for special pricing.
Other Questions?
If you have a question not answered here, please feel free to contact our customer support team. You can find out contact information at View Contact Us.